How we handle
your data.
Plain language. Your business data is yours. We use it to run your account and to make LeadLockr smarter for every contractor on the platform — anonymized, aggregated, never resold.
Your data is yours.
AI is opt-in and supervised.
Security is built in, not bolted on.
Your business data is yours.
You're the customer. Your business data is the most sensitive thing on the platform. Here's how we handle it.
What we store: your business profile, your Twilio credentials (encrypted with AES-256 at rest), conversation history (SMS and voice transcripts between you and your customers), lead events, job records, photo uploads, and your password (bcrypt-hashed, never plaintext).
Each contractor's data is isolated from every other contractor on the platform. Multi-tenant by design, single-tenant by access. We don't sell it, rent it, or hand it to third parties to train their AI models.
Where we do use your data: we use the anonymized signal across all contractors on LeadLockr — which platforms move the needle for which trades, which review request copy converts highest in which regions, which job patterns correlate with growth — to make Lockr smarter for everyone on the platform. Your individual data stays yours. The patterns across thousands of contractors become the moat that makes Lockr better than any single-account tool can be.
Your customers matter too.
When a homeowner texts you through LeadLockr, their conversation is stored so you can serve them. We don't share their personal information with third parties. We don't use their phone number for any LeadLockr marketing. The conversation patterns help Lockr respond better across the platform — fully anonymized, with PII stripped before any aggregation.
STOP works. Every SMS conversation respects opt-out, immediately.
AI is a co-worker, not a black box.
Lockr handles routine customer messages on your behalf. You control whether AI is on, and you can take over any conversation at any time.
We use Claude (by Anthropic) for AI reasoning. Per Anthropic's commercial terms, your conversation data is not used to train their models. Every AI response is logged so you (and we) can audit what was said.
When voice calls go unanswered, Lockr may answer, take a message, qualify the lead, and escalate to you via SMS. Voice calls are recorded and transcribed. We disclose this on every call.
Security is a product feature, not a slogan.
We built the platform so a misconfiguration crashes the service rather than silently weakening security. Specifically:
- Verified webhooks. Every webhook from Twilio is cryptographically verified before it can change anything on the platform.
- Rate-limited surfaces. Every public form, agreement intake, and audit page is rate-limited to prevent abuse.
- Encrypted at rest. Sensitive data, including business and Twilio credentials, is encrypted at rest, and third-party service credentials are kept separate from one another.
- Revocable share links. Receipt and share links use
HMAC-signed tokens that you can revoke at any time. - Immutable audit log. All admin destructive actions write to an audit log that can't be silently edited.
Your rights, plainly.
Four things you can do at any time. No phone tree, no support ticket queue.
- Access
Email
support@leadlockr.aiand we'll send you what we have on you within 30 days. - Delete
Email
support@leadlockr.aiand we'll delete it within 30 days unless we're legally required to retain it. Some logs (security audit, financial records) are retained per legal requirements. - Opt out · SMS
Reply
STOPto any text. Works immediately. - Security report
Email
security@leadlockr.ai. We'll respond within one business day.
Privacy Policy
The long version. What we collect, why, how long we keep it, and who we share it with (a short list).
Read full policy →Document · plain pageTerms of Service
What you agree to when you sign up. What we agree to in return. Written in English, not legalese.
Read full terms →We'll answer plainly.
Question about how we handle a specific piece of data, or how an agent works on your account? Email us. Lockr drafts, Garrett reviews, we reply within a business day.