Privacy Policy

1. Who We Are

LeadLockr is operated by Calls From Clicks LLC, an online presence and AI communication platform for home service contractors. This policy covers visitors to leadlockr.ai, contractors who use the LeadLockr platform, and the homeowners and customers who communicate with those contractors through it.

2. Information We Collect

We collect information in three groups:

• From website visitors and prospects: name, email, phone, and business information submitted through forms or audit requests.
• From contractor clients (platform users): business profile, EIN, service area, the dedicated business phone line we provision, and account login data. Passwords are stored bcrypt-hashed and never in plaintext.
• From communications routed through the platform: SMS and voice conversation history between a contractor and their customers, voice call recordings and transcripts, lead events, job records, and photo uploads.

3. How We Use Information

We use information to deliver and operate the service.

• Build and maintain each contractor's website and listings.
• Operate the business phone line, the AI receptionist, and missed-call auto-text.
• Power AI-assisted responses through Lockr.
• Respond to inquiries and send service-related updates.

We also use anonymized, aggregated patterns across all contractors to improve the platform for everyone. See Anonymized Aggregate Data below.

4. AI Processing

Routine customer messages and unanswered calls may be handled by our AI assistant, Lockr, which uses Claude by Anthropic for reasoning. Under Anthropic's commercial terms, conversation data is not used to train Anthropic's models.

Contractors control whether AI is enabled and can take over any conversation. Voice calls handled by AI are recorded and transcribed, and this is disclosed on the call.

5. SMS & Mobile Privacy

You may receive automated SMS messages from a LeadLockr business number, including replies from an AI receptionist when texting a business and an automated text when a call goes unanswered. Message frequency varies, and message and data rates may apply.

• Mobile numbers are used only for communications related to your inquiry or service.
• Mobile information is never shared with third parties for marketing or promotional purposes.
• Reply STOP to opt out and HELP for help.
• We do not sell, rent, or share mobile numbers.

6. Anonymized Aggregate Data

Separately from any individual's data, we use anonymized, aggregated signal across all contractors, such as which platforms perform for which trades and which approaches convert in which regions, to improve the platform.

This aggregate signal is not tied to any individual and is not personal data. We do not sell individual data or provide it to third parties to train their AI models.

7. Data Security

We build security into the platform.

• Data is encrypted at rest.
• Every Twilio webhook is cryptographically verified.
• Public forms and intake surfaces are rate-limited.
• Admin destructive actions are logged to an audit trail.
• Passwords are bcrypt-hashed.

We are not SOC 2 certified yet and will say so when we are. We do not make vague claims about security. For full detail, see our Trust page.

8. Third-Party Services

We use trusted providers for hosting, email, Twilio for telephony, and Anthropic for AI. These providers process data only as needed to deliver platform functionality.

9. Data Retention & Your Rights

You can request access to or deletion of your personal information by emailing support@leadlockr.ai. We complete requests within 30 days except where records must be retained for legal, tax, or security-audit reasons.

Contractor clients can also export their data on account closure. See the Service Agreement for details.

10. Contact

Questions? Contact support@leadlockr.ai.